Shipping policy

Last updated: October 26, 2026

Delivery & Returns - Standard Delivery Options

We have three simple options:

1. Kerbside Courier Delivery (Boxed)

2. Kerbside Courier Delivery (Assembled)

3. Full Installation Service

All delivery and installation charges are based on total order value.

All courier delivery charges (boxed and assembled) cover delivery to England / Wales Mainland and Southern Scotland locations only. If you are outside of this area please see 'Scottish Highlands, Islands, EU & The Rest of the World' below.

The full installation charges covers England / Wales mainland only. We will always try to honour the same installation pricing for Southern Scotland wherever possible but please get in touch to double check before placing an order. 

To select the best delivery option for you, please click 'change' next to the delivery section in the basket, click the 'estimate' button and select from the available options. The standard delivery options are:

Kerbside Courier Delivery (Boxed) Charges:

(Order Value)

  • (£0.01 - £24.99): £3.49
  • (£25.00 - £99.99): £6.95
  • (£100.00 - £198.99): £9.95
  • (£199.00 - £498.99): £14.95
  • (£499.00 and above): Free Delivery

Kerbside Courier Delivery (Boxed) will be a kerbside courier drop only (unless otherwise stated), the courier will not be able to enter your property and you will be responsible for moving, relocating and installing the goods.

Most new items are delivered flat packed and will require some assembly (where applicable).

Kerbside Courier Delivery (Assembled) Charges:

(Order Value)

  • (£499 - £999): £95
  • (£1,000 - £2499): £129
  • (£2,500 - £4,999): £149
  • (£5,000 - £9,999): £195
  • (£10,000 - £19,999): £349
  • (£20,000 - £49,999): £549
  • (£50,000+): Price on application.

Most small items do not require any assembly so this service is only available for orders over £499.

Kerbside Courier Delivery (Assembled) will be a kerbside courier drop only (unless otherwise stated), the items will be fully assembled and ready to use but this is still a kerbside delivery option, the courier will not be able to enter your property and you will be responsible for moving, relocating and installing the goods.

Most used / refurbished items will be delivered fully assembled, these items can be large, heavy, and difficult to move without some disassembly or specialist moving equipment. Please consider how you will handle your delivery once it arrives as the courier will be not be able to assist you with getting any items into your property.

As used / refurbished equipment cannot be broken down or boxed, any customer ordering these items that selects the 'Kerbside Courier Delivery (Boxed)' service will be upgraded to the 'Kerbside Courier Delivery (Assembled)' service free of charge.

Full Installation Service:

  • (Order Value)
  • (£499 - £999): £195
  • (£1,000 - £2,499): £249
  • (£2,500 - £4,999): £349
  • (£5,000 - £9,999): £595
  • (£10,000 - £19,999): £1,095
  • (£20,000 - £49,999): £1,895
  • (£50,000+): Price on application.

Most small items do not require any assembly or installation so this service is only available for orders over £499.

Certain items which have exceptional installation requirements are excluded from the standard pricing matrix above and will display the correct rate in the basket at checkout.

UK Gym Equipment Ltd. full delivery & installation service, with this service, our highly trained and fully insured engineers will install your order into a designated space. All of the items will be checked once they have been installed to ensure that they are ready to use.

The prices above cover ground floor (including garden / out-buildings) or first floor installation only, we expect to encounter stairs, single doors, steps and other restrictions within this price. However, if you are concerned that an item may not fit into your intended space, if there are any unusual restrictions or hazards that may affect our ability to install the items for you, please get in touch prior to placing your order as this may incur an additional surcharge.

Prior to any installations, you may be required to fill in a site survey document containing all the information relating to the delivery. Photos may also be required of the route the installation team will need to take to install the equipment.

Due to the size of some delivery vehicles, UK Gym Equipment Ltd or any couriers delivering on behalf of us must be informed of any restrictions regarding access for the delivering vehicles and access to the property. This includes but is not limited to: steps (including those that require climbing to gain access to the property entrance), any overhanging / low trees / shrubs, steep driveways, narrow lanes, tight bends or any other restrictions that may make it difficult for the delivering vehicle to gain access to the point of delivery. UK Gym Equipment Ltd will not accept any claims for compensation arising from non / failed / refused delivery of any item where the couriers or we were not made aware of any points regarding access restrictions. If the item is refused / cancelled due to these restrictions, the customer is liable for all courier charges.

If you are unsure how your items will arrive or have any other queries regarding delivery, please contact the sales team and we’ll be happy to help.

Please note: The standard installation price excludes all flooring products. If you would like us to install your new flooring, please get in touch prior to purchase and we'll be happy to provide a quote. 

Shipping destinations

We currently ship to United Kingdom.

International orders may be subject to customs duties, import taxes, fees, and customs delays. Any applicable charges collected at checkout will be shown before you complete your purchase.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.

Questions?

Contact our team at sales@ukgymequipment.com or use the contact details in our contact information policy.