Terms & Conditions

Whilst every effort is made to ensure that the information displayed on this website is accurate, UK Gym Equipment Ltd cannot be held liable for any omissions, errors, or price changes. Due to continuous product development, specifications & cosmetic appearance may vary, please check with the sales office prior to placing an order if you are unsure. We reserve the right to substitute a product for one of similar or better quality where the original item is no longer available. Placing an order constitutes acceptance of these terms and conditions.

Please consult your doctor before using any item purchased on this site.

All products are sold subject to availability.

Many new products are delivered flat packed and will require some assembly by you. Most used items will be delivered fully assembled, these items may be large, heavy, and difficult to move without specialist equipment. Installation services are available, please see delivery information below for more detail.

Buy with Confidence

Customer satisfaction is hugely important to all of us at UK Gym Equipment Ltd. If you are not satisfied or have any questions about your order, please call our customer service team on 01733 204430 (Monday to Friday 8am-6pm) or email ‘sales@ukgymequipment.com’.

Alternatively, write to us at:

UK Gym Equipment Ltd
Unit A2 Lattersey Hill Trading Estate
Benwick Road
Whittlesey
Peterborough
Cambridgeshire
PE7 2JA

How to Order

There are three ways for you to place an order – online, telephone or in person. All orders must be paid for in full before they will be dispatched or ordered in from the supplier. This includes any item that is put on back order for you because it is out of stock. Payment is required before we can allocate any available stock to your order. Please note: in all cases, we must collect some personal information from you, this normally includes, full name, billing / delivery address, email address and a contact telephone number. We will not be able to process your order without this information.

We accept the following payment methods: VISA, Mastercard, or Amex credit / debit cards online or in person. We also accept PayPal (online only), Bank Transfers, cash payment (in person only).
If you are ordering by credit / debit card online, the goods should be sent to the cardholder’s registered address. We understand that sometimes it is easier to send goods to another address (i.e. a work or business address). However, if you do provide a separate delivery address, you may be asked to provide additional information prior to delivery to help minimise the risk of card fraud.

We also offer a range of finance options through Pay4Later (finance provided by Close Brothers Retail Finance) and a range of leasing partners. Finance is available subject to status; a credit check will be required prior to purchase.


28 Day Return Policy

Our Returns Policy can be found here.
The Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013
Under the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013, you have a right to cancel your order for any item purchased from our website for a full refund. This does not apply to items made to your specification, perishable goods or goods purchased in store.

If you cancel your order in writing after it has been shipped (regardless or if you have received the delivery or refused it for any reason) then you are responsible for all return shipping charges to UK Gym Equipment Ltd. If you refuse to accept delivery of your order because it has arrived damaged, you will not be charged for its return. If you cancel your order in writing (letter or email) within 14 working days of delivery of your item(s), it is your responsibility to return the item(s) to UK Gym Equipment Ltd at your expense. You must ensure that the goods are securely packed and insured against loss or damage and the goods arrive in an as new, saleable condition by a courier that requires a signature as proof of delivery.

Collection of Faulty Products

In the event of an item being received that either develops a fault or is found to be faulty upon delivery, we will arrange to have this item collected free of charge or we will dispatch an engineer to repair the item at our discretion. Faulty items for collection must be packed in secure, appropriate packaging and be made available for collection by our couriers within 24hrs of you notifying us that they are faulty. If when the courier arrives to collect the item(s) they are found not to be available / ready to collect, a charge, which will be payable by you, will be made for the courier to rearrange collection. Once the items are received back at UK Gym Equipment Ltd, we will inspect the item(s), and if necessary arrange to send out a replacement product.

Please note: if the product is found on inspection not to be faulty on its return to us, we may send this item back to you, and all delivery charges will be payable by you. If proof of purchase cannot be shown, then we reserve the right to charge for any / all repairs.

Deliveries and Installations

Standard delivery will be a kerbside courier drop only (unless otherwise stated), the courier will not be able to enter your property and you will be responsible for moving, relocating and installing the goods.

Most new items are delivered flat packed and will require some assembly (where applicable). Most used / refurbished items will be delivered fully assembled, these items can be large, heavy, and difficult to move without some disassembly or specialist moving equipment. Please consider how you will handle your delivery once it arrives as the courier will be not be able to assist you with getting any items into your property.

UK Gym Equipment Ltd. also offer a full delivery & installation service, with this service, our highly trained and fully insured engineers will install your order into a designated space. All the items will be checked once they have been installed to ensure that they are ready to use. Installation is not included in our standard delivery pricing but is available for an extra charge. All installation quotes are bespoke so please contact the Sales Team for a price. Installation pricing in based on your location, the access details for the building (3rd floor, single doors, steps etc.) and the items that you have ordered.

Prior to any installations, you may be required to fill in a site survey document containing all the information relating to the delivery. Photos may also be required of the route the installation team will need to take to install the equipment.

Due to the size of some delivery vehicles, UK Gym Equipment Ltd or any couriers delivering on behalf of us must be informed of any restrictions regarding access for the delivering vehicles and access to the property. This includes but is not limited to: steps (including those that require climbing to gain access to the property entrance), any overhanging / low trees / shrubs, steep driveways, narrow lanes, tight bends or any other restrictions that may make it difficult for the delivering vehicle to gain access to the point of delivery. UK Gym Equipment Ltd will not accept any claims for compensation arising from non / failed / refused delivery of any item where the couriers or we were not made aware of any points regarding access restrictions. If the item is refused / cancelled due to these restrictions, the customer is liable for all courier charges.

If you are unsure how your items will arrive, would like to get a quote for the installation service or have any other queries regarding delivery, please contact the sales team and we’ll be happy to help.


Privacy Policy

Our Privacy Policy can be found here.


Warranty Information

All products (both new and refurbished) are covered by a warranty, more details of which can be found in the description on each product listing. Some warranties are original manufacturer warranties while others may be offered by UK Gym Equipment Ltd, this will be detailed on each product. No warranty covers failure of a product if caused by unreasonable or abusive use, if the customer alters the product in any way or if the customer fails to provide reasonable and necessary care. Warranties vary from product to product, please take care to read the warranty information on each line. If you require clarification of the terms for any product, we will be happy to supply these for you if not already detailed on the website. Standard warranties cover the UK mainland only. If you live outside the UK mainland, it is advisable that you check whether the product you are wishing to purchase will have warranty outside of the UK mainland.

Your statutory rights remain unaffected by the consumer guarantee.

 

WEEE (Waste Electrical and Electronic Equipment) Regulations

Each EU Member State now has a legal obligation to minimise the disposal of WEEE in landfill sites.
The broad aim of the WEEE regulations is to address the environmental impacts of electrical and electronic equipment when it reaches the end of its life.
We all have a responsibility to contribute to the reuse, recycling and other forms of recovery of WEEE under these Regulations. Over 75% of waste electrical goods end up in landfill, where lead and other toxins contained in the electrical goods can cause soil and water contamination which can lead to negative effects on human health and the environment.

Electrical and Electronic Equipment that was made after 13 August 2005 should display the crossed-
out wheelie bin symbol on the packaging or product. The purpose of the symbol is to encourage householders to dispose of their WEEE separately from household waste.

What can you do?

Reuse: If your old machine is still working, do you know somebody who would like to use it? There are many organisations such as schools, clubs, residential homes etc., who would be very happy to have the use of your old equipment. In addition, there are organisations that will reuse and repair electrical and electronic equipment and some even run "cash for recycling" schemes.

Recycle: If your old equipment is no longer useful, please recycle it.
Alternatively, as a supplier we are committed to reducing the amount of WEEE that goes in to land fill.
We are doing our bit for the environment by offering free take-back on a like for like basis when you purchase a new machine from us and take up the installation service. For example, if you purchase a treadmill with the installation service, and have an old machine that needs to be recycled, our engineers will take your old machine away and dispose of it responsibly. Unfortunately, this service is not available for any items dispatched by standard courier delivery.

Buy Back Service: This service is available to customers that have a large volume of surplus equipment to sell or trade in. This service is not generally available on single items. If you are looking to sell or part-exchange your existing commercial grade gym equipment, we're here to help. We are committed to securing the best possible refurbished equipment for our customers, as a result, we aim to work closely with potential suppliers like you from all over the country by offering a complete commercial gym equipment buy back service. Alongside some of the most competitive prices in the industry, we offer a quick and professional service. We guarantee to supply you with a buy back quote within 24 hours of your request, upon acceptance, we will confirm our available collection dates within 24 hours. For commercial gyms, we understand that you will want to minimise the impact on your business when removing equipment, that’s why we offer a 24/7 collection service. Currently, we work closely with leading manufacturers, leasing companies, schools, universities, local authorities, independent gyms and home users alike to offer a complete buy back solution. If you would like to include us on any buy back tenders or mailing lists please get in touch. We are happy to consider commercial grade equipment in any condition through the UK and Europe so please don't hesitate to get in touch.

For more information or a buy back quote on your unwanted equipment, please contact the sales team and we'll be happy to help.


Benefits of recycling

Recycling unwanted electrical products is better for the environment. Lead and other toxins contained in electrical goods can cause soil and water contamination. This can have a very harmful effect on the natural habitat, wildlife and also human health. When situated near populated areas these toxins can cause problems to communities as their water and soil is polluted.
Many of the electrical items that we throw away can be repaired or recycled. Recycling products helps save natural resources and also reduces the environmental and health risks associated with sending waste electrical goods to landfill.

Reviews

When can you write a product review? You can write a product review when you have purchased the product being reviewed from UK Gym Equipment Ltd.

What should you write about?

Your review must reflect your own first-hand experience. You are required to concentrate on relevant points about the product. It is acceptable to evaluate the purchased product's functionality and quality. If your review contains non-product related information, you may be asked to modify your review or it may be removed. The review must not include any offensive material, defamatory statements, or personal information about someone else. You also accept and agree that UK Gym Equipment Ltd may remove references to other companies and websites (including links) from the review. UK Gym Equipment Ltd reserve the right to remove any of the above violations from the review or the review itself.

Complaints

If you wish to submit a complaint about any of our services, you can write to:

UK Gym Equipment Ltd.
Unit A2 Lattersey Hill Trading Estate
Benwick Road
Whittlesey
Peterborough
Cambridgeshire
PE7 2JA

Please note: All complaints will be responded to within 7 working days.

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